Question 1

How would you manage the move from our current IT provider to Leap?

Accepted Answer

Question 2

What updates are included in our IT support contract?

Accepted Answer

Question 3

What happens if we are tied into contracts with our current IT provider?

Accepted Answer

Question 4

How do you handle permission changes and access change requests?

Accepted Answer

Question 5

What happens to Office 365 licenses when staff leave?

Accepted Answer

Question 6

What happens if we need emergency IT support when you are closed?

Accepted Answer

Question 7

Do you charge to set up new users?

Accepted Answer

Question 8

Do you charge extra for WiFi, printers and other networking devices?

Accepted Answer

Question 9

Do you charge to set up additional email addresses?

Accepted Answer

Question 10

Why are so many IT providers not proactive enough?

Accepted Answer

Question 11

How does LeapIT back up your data?

Accepted Answer

Question 12

Do you maintain an asset register of our equipment?

Accepted Answer

Question 13

What happens if an issue cannot be fixed over the phone?

Accepted Answer

Question 14

Do you provide helpdesk usage reports for your clients?

Accepted Answer

Common questions business asks before switching to Leap I.T.

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