THE ONLY IT YOU NEED TO KNOW
Fast, Friendly Helpdesk Support From Real People With Real Expertise
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Helpdesk Support Birmingham
We make every call count
We don’t think you should ever be left waiting on something that may well be critical to your business’ IT, particularly if you’re being delayed by someone who doesn’t really know their stuff.
Our golden rule is that every single call counts. So, we make sure every call is answered by someone who can really help. No call backs, no delays – just a direct line into someone who can offer the fastest route to a fix.
Quick Facts
- Open 8.30AM – 5:30PM Monday through Friday
- Currently handling over 100 Calls a day
- Average wait time of 11 secs
- Over 450 active clients
- 9,632 Closed tickets in 2022
- 70% of our customers have been with us for over 5 years
Our Golden Rule
We don’t think you should ever be left waiting on something that may well be critical to your business’ IT, particularly if you’re being delayed by someone who doesn’t really know their stuff.
Our golden rule is that every single call counts. So, we make sure every call is answered by someone who can really help. No call backs, no delays – just a direct line into someone who can offer the fastest route to a fix.
Flexible Access
We have various options to access our support including Pay-as-you-go and Managed IT contracts with 4-hour response and an onsite engineer where required.
We can also enhance these services with our IT Manager service which provides you with a regular on-site visit from one of our certified, senior engineers to help tackle issues and offer advice.
Out Of Hours
There will always be incidents that occur outside of working hours.
While we are not a 24×7 helpdesk, our phones are always answered and we will mount a response in the event of an emergency.
Remote Management & Monitoring
To ensure that we are providing our customers with the best, most responsive service, we use sophisticated Remote Management software to get ahead of any problems.
By installing this software onto our customers’ PCs, servers, and systems, we’re given visibility over the performance of your IT and are alerted to issues often before you are even aware of them, allowing us to remediate them with absolutely no impact to your business.
