Fast, friendly Helpdesk support from real people with real expertise
We make every call count
Driven by our philosophy that brilliant IT starts with brilliant support, our award-winning Helpdesk is manned by a team of expert engineers ready to resolve your problems and provide the right answers to your queries.
Our people are experienced in all sorts of disciplines, which is why we are able to provide Helpdesk support over such a broad spectrum of technology, covering everything from your on-site PCs and equipment to cloud services, disaster recovery, and unified communications. No matter the size or nature of your issue, we’re here to troubleshoot it and help you get your IT back on track.
- Open 8.30AM – 5:30PM Monday through Friday
- Currently handling over 75 Calls a day
- Average wait time of 11 secs
- Over 250 active clients
- 7,551 Closed tickets in 2020
- 63% of our customers have been with us for over 5 years
Our Golden Rule
We don’t think you should ever be left waiting on something that may well be critical to your business’ IT, particularly if you’re being delayed by someone who doesn’t really know their stuff.
Our golden rule is that every single call counts. So, we make sure every call is answered by someone who can really help. No call backs, no delays – just a direct line into someone who can offer the fastest route to a fix.
We have various options to access our support including Pay-as-you-go and Managed IT contracts with 4-hour response and an onsite engineer where required.
We can also enhance these services with our IT Manager service which provides you with a regular on-site visit from one of our certified, senior engineers to help tackle issues and offer advice.
Out Of Hours
There will always be incidents that occur outside of working hours.
While we are not a 24×7 helpdesk, our phones are always answered and we will mount a response in the event of an emergency.
Remote Management & Monitoring
To ensure that we are providing our customers with the best, most responsive service, we use sophisticated Remote Management software to get ahead of any problems.
By installing this software onto our customers’ PCs, servers, and systems, we’re given visibility over the performance of your IT and are alerted to issues often before you are even aware of them, allowing us to remediate them with absolutely no impact to your business.