IT Support That’s One Step Ahead
Award-winning IT support from our expert team
We believe brilliant IT starts with brilliant support. That’s why we strive to make our support services as seamless, smart, and sophisticated as we can, for the benefit of all our customers.
Our IT support covers all things IT, from our super-responsive helpdesk, proactive security and monitoring solutions to the supply of the technologies you rely on.
With a certified team of expert engineers ready to give your IT the attention it deserves, we get to know you and your business to help us understand exactly what works for your environment and what doesn’t.
This informs our approach and sees us deliver intelligent solutions that as part of a managed IT service just work as you need them to without breaking the bank.
We pride ourselves, too, on getting ahead of your business so you experience as few problems as possible, because we tackle issues before they impact your business and without you ever knowing. And in the event that something does go wrong, you can be assured that there is a highly responsive and experienced team behind you on standby at all times.
Our IT support offering extends across:
IT Support Contracts
We don’t believe in Gold, Silver and Platinum packages when it comes to IT Support Services, it leads to confusion and uncertainty as to what exactly is and isn’t covered. Instead, we have a simple pay-as-you-go or all you can eat contract.
Pay-as-you-go IT Support
A simple, contract-free, hassle-free IT Support service that enables you to purchase blocks of time that are ready to use whenever you need them. The time never expires and can be used for support, consultancy or even installation work. You can see how much time you have left at any point and, what’s more, we’ll automatically tell you when it’s running low so you know when to purchase a top up.
This is a pay per device model on a 30-day rolling contract. It includes unlimited telephone support and remote dial-in sessions, an on-site engineer to resolve issues that cannot be dealt with remotely and important 4-hour on-site response where necessary. Get in touch with us today for a free consultation.
To further enhance your existing IT support contract with us, we also offer an additional IT Manager service, which provides you with a regular on-site visit from one of our certified, senior engineers to help tackle issues and offer advice.
IT Manager is popular with anyone who finds it helpful to maintain a “snag-list” that can then be worked through and resolved periodically.