LeapIT have been supporting PARRS for a few years now. They are always very responsive, sort out any issues very quickly and the whole team is a pleasure to deal with.
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Solihull, West Midlands
IT Support Solihull
Solihull is our home. Our office is in Hockley Heath and our engineers cover Shirley, Dorridge, Knowle, Blythe Valley and the wider borough faster than anyone else can, because we're already here.
On-site response
Typically within the hour
Areas We Cover Across Solihull
Solihull Town CentreShirleyDorridgeKnowleBlythe Valley ParkMonkspathCranmoreOltonElmdonBalsall CommonDickens HeathHockley HeathHampton-in-ArdenMeridenLyndonMarston GreenBickenhillCatherine-de-Barnes
Plus the wider West Midlands, see our Birmingham coverage for city-centre clients.
Solihull's local IT support team, actually local
LeapIT is headquartered at Unit 16 Hockley Court in Hockley Heath, right at the southern edge of Solihull. This isn't a regional sales office or a franchised territory, it's where the whole team sits, where the helpdesk runs, and where the engineers set off from every morning. For a Solihull business, that means the shortest engineer drive of any client we serve and the fastest response area of anywhere we cover.
We support professional services firms and SMEs across Solihull town centre, Shirley, Dorridge, Knowle and out to the office parks along the M42, including Blythe Valley, Cranmore Boulevard and the serviced office stock around Solihull Station. Typical clients are accountants, solicitors, consultancies, private healthcare practices and 15-to-150-seat SMEs where the helpdesk and managed cyber security need to work quietly in the background so the business can grow.
A fair few of our Solihull clients found us the same way: their old provider stopped answering the phone quickly, or the "local" engineer turned out to be based in Reading. If that sounds familiar, the rest of this page covers who looks after your postcode, what's in the monthly fee, how quickly we get to you and what changing over actually involves.
What we do for Solihull businesses
The full managed IT stack, take the lot or just the bits you need.
Helpdesk & Remote Support
UK-based engineers answering Solihull tickets and calls from 8:30–17:30, Monday to Friday. No offshore handoffs, no scripts. Most issues resolved on first contact from our Hockley Heath desk.
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On-site Engineer Visits
We're headquartered in Hockley Heath, engineers can be on a Solihull client's site within the hour for urgent issues, often minutes for anyone in the town centre, Shirley, Dorridge or Knowle.
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Cyber Security & Cyber Essentials
WatchGuard firewalls, MFA rollout, phishing simulation, endpoint protection and full Cyber Essentials / Cyber Essentials Plus certification support for Solihull SMEs.
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Microsoft 365 & Cloud
Email, SharePoint, OneDrive and Teams, deployed properly and managed day-to-day. Migration from legacy on-premise servers is one of the most common jobs we do for Solihull businesses.
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Business Phone Systems & VoIP
3CX certified partner and Microsoft Teams Phone deployments. PSTN switch-off planning for Solihull businesses still on old ISDN or analogue lines.
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Networks, WiFi & Connectivity
UniFi WiFi installs across Solihull office parks, leased-line provisioning for Blythe Valley tenants, site surveys and structured cabling.
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Why local matters in Solihull
Anyone can run a remote helpdesk. The difference shows up the moment you actually need a person in the office.
Minutes away, not hours
Our office at Unit 16 Hockley Court is in the heart of Solihull. Shirley, Dorridge, Knowle, Monkspath and Blythe Valley are all a short drive, for most Solihull clients we can be on-site faster than any national MSP could hope to be.
We know the local office stock
Blythe Valley Park, Cranmore Boulevard, Highlands Road, Homer Road, the serviced offices around Solihull Station and the converted units around Shirley, we've installed networks, phones and cabling in most of it.
Built for Solihull SMEs
The typical Solihull client is a 15-to-150-person professional services firm, finance house, legal practice or specialist SME. We're sized and priced for exactly that, not for enterprises with a dedicated IT team.
A team you'll actually meet
You can drop in for a coffee. Your account manager will visit your office. Engineers become familiar faces. That's what local means, not a postcode in a marketing footer.
< 1 hr
On-site response
CE+
Cyber Essentials Plus
350+
UK businesses supported
B94 6NW
Based in Hockley Heath
What working with us looks like in Solihull
Straight answers on outcomes, response times and accreditations, nothing dressed up.
Local outcomes
- Moved a Blythe Valley Park firm from an ageing server room to Microsoft 365 and Azure, staged over two weekends with no lost working days.
- Picked up support for a Solihull town centre practice mid-contract, took on the open ticket queue the same week and documented the estate inside 30 days.
- Deployed MFA, endpoint protection and managed backup for a Shirley business ahead of a Cyber Essentials assessment.
- Installed 3CX across a Knowle and Dorridge two-site business so calls follow staff between offices and home.
Examples from client work across Solihull and the surrounding villages. Client names withheld for confidentiality, we will walk you through references on a call. Read our published case studies.
Response times
- Critical, business downPrioritised
Whole-site or business-critical outages jump the queue and get an engineer assigned first. We are based at Hockley Court, so an engineer is usually with Solihull clients within the hour when remote work will not fix it.
- High, one user blockedSame working day
A user or department unable to work is handled within the same working day wherever possible.
- Standard requests & changesScheduled
New starters, software installs and change requests are booked in with you rather than left open indefinitely.
Helpdesk hours are Monday to Friday, 8:30am to 5:30pm, with 24/7 monitoring on supported systems. Targets are priority-based and confirmed in your service agreement.
Accreditations & partners
Cyber Essentials Plus
Independently assessed technical controls, renewed annually.
ISO 27001
Certified information security management system.
ISO 9001
Certified quality management system covering our service delivery.
Microsoft & 3CX partner
Working partner status for Microsoft 365/Azure and 3CX phone systems.
Happy to share current certificates and insurance documents on request before you sign anything.
Solihull industries we support
Sector experience matters. The compliance asks, the line-of-business software, the working patterns, they're different in a law firm than a finance house.
Professional Services
Consultancies, chartered practices and B2B service firms, hybrid working, secure client data and a helpdesk that doesn't slow the fee-earners down.
Legal
Solicitors and law firms across Solihull, SRA and Lexcel-aware controls, secure document workflows and case-management software support.
Finance & Accountancy
Accountants, IFAs and wealth managers around Solihull and Knowle, Sage / Xero hosting, FCA-aware controls and secure remote working.
SMEs & Owner-Managed Businesses
The classic Solihull SME, a founder or FD who needs IT to work quietly in the background so the business can grow.
Healthcare & Dental
Private practices across Shirley, Dorridge and Solihull town centre, DSPT compliance, patient data handling and NHS mail.
Property & Construction
Estate agents, surveyors and construction consultancies, CRM, project software and mobile working across sites.
Moving your IT to a provider up the road
Half our Solihull clients came from a provider two counties away. The handover is mostly admin, and we do the boring parts.
1. Come and see us, or we'll come to you
Plenty of Solihull clients start with a coffee at Hockley Court, it's five minutes off junction 4 of the M42. Otherwise we'll come to your office. Either way we go through the server, the 365 tenant, backups, contract end dates and the recurring problems your team has stopped bothering to report. Findings in writing, free either way.
2. A single monthly price
Per user, per month, usually with you inside a week. Being ten minutes away means no travel charges and no argument about whether a visit is billable, which is usually the first thing people ask us about.
3. About a month to change over
We adopt your open tickets, document the site properly, put monitoring, backup and endpoint security in place, and make the handover call to your outgoing provider. If anything needs doing physically, we're close enough to do it before the office opens.
4. Afterwards
One helpdesk number, a named account manager who will actually turn up, on-site days in the diary and a quarterly review with real ticket data in it. Several Solihull clients have been with us over a decade on exactly that arrangement.
Want the full picture on how our support works? See our IT Support service or outsourced IT support.
Our Solihull service area
Solihull is our home patch. We cover the town centre, Blythe Valley and the surrounding business parks from Hockley Court.
- Hockley Court: LeapIT engineering base
- Solihull: primary coverage area
- Shirley: within our coverage area
- Blythe Valley: within our coverage area
- Knowle: within our coverage area
- Dorridge: within our coverage area
- Olton: within our coverage area
- Hockley Heath: within our coverage area
Solihull and surrounding areasHockley Court engineering base
Nearby areas we cover
Looking at a neighbouring town or district? Each page sets out response times and on-site visits for that area.
Great service from Joe, meeting with us a few times so that we had the assurance that Leap were right for our IT needs. Friendly, knowledgeable and never pushy.
Posted on GoogleView review
Fantastic company, Joe has been quick to respond to questions and offer advice. The whole team couldn't be more helpful when we have any issues.
Posted on GoogleView review
Areas we cover around Solihull
Our Solihull team supports businesses across the borough and its surrounding villages, including:
Shirley
Shirley is a short run down the A34 from our Hockley Heath head office. Its business base runs from Stratford Road retail and professional offices to the trade and light industrial units on Cranmore and Solihull Business Park.
Knowle
Knowle is ten minutes from our head office along the A4141. Its business base leans professional: solicitors, accountants, surveyors, financial advisers and consultancies working out of High Street and Copt Heath offices.
Dorridge
Dorridge is about five minutes down the road from Hockley Heath, one of the closest places we cover. It is a commuter village with a strong base of small professional firms and owner-managed businesses, plus a lot of people working from home part of the week.
Balsall Common
Balsall Common is around fifteen minutes from our head office across the A4177. The business base between Balsall Common, Berkswell and Meriden is a mix of family firms, consultancies, small manufacturers and rural sites where the office and the workshop are separate buildings.
FAQ
Solihull IT Support FAQ
Unit 16 Hockley Court, 2401 Stratford Road, Hockley Heath, Solihull B94 6NW, a couple of minutes off junction 4 of the M42. It's our head office and our only office, which is deliberate: one well-staffed engineering team in one location is what lets us respond to Solihull clients so quickly.
For most Solihull addresses, town centre, Shirley, Dorridge, Knowle, Monkspath, Blythe Valley, Cranmore, we can typically have an engineer with you within the hour for urgent issues, and often much faster. Solihull is our home turf and our fastest response area of anywhere we cover, faster even than Birmingham city centre.
The whole of the B90–B94 postcodes plus surrounding areas: Solihull town centre, Shirley, Dorridge, Knowle, Blythe Valley Park, Monkspath, Cranmore, Olton, Elmdon, Balsall Common, Dickens Heath, Hampton-in-Arden, Meriden, Marston Green and Catherine-de-Barnes. If you're anywhere in the wider Solihull borough we've almost certainly been there.
Yes, Blythe Valley is on our doorstep and we regularly support clients across the park. We're familiar with the building access procedures, the shared connectivity setups, and the cabling quirks of the serviced office suites.
Both. Around 90% of day-to-day issues are resolved remotely within minutes by the helpdesk, that's genuinely the fastest way to get you working again. But for anything that needs hands on kit, new starter builds, server work, cabling, boardroom AV, office moves, an engineer comes out. For managed clients we also schedule regular proactive on-site visits, so we're a familiar face rather than a stranger you only see in a crisis.
Yes. Our regular patch runs from Solihull out to Birmingham, Coventry, Warwick, Redditch, Bromsgrove and the wider West Midlands. If your head office is in Solihull with staff in other towns or working from home, one helpdesk covers all of them, see our Birmingham location page for how that looks in practice.
Yes, and most Solihull clients do. Unit 16 Hockley Court is five minutes off junction 4 of the M42, or we will come to you. Either way you meet the people who will actually be answering your calls, not a salesperson passing you to a team you never see.
Regularly. Serviced and multi-tenant buildings come with shared internet, landlord-managed cabinets and restricted access to comms rooms. We check what is actually yours before quoting, and where the building broadband is unreliable we will price a dedicated circuit rather than pretend the shared line is fine.
Managed clients get out-of-hours cover for genuine business-stopping incidents. Being ten minutes away matters here: for a Solihull site we can usually have someone physically on site before most providers have finished triaging the call.
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