Outsourced IT Support
A complete IT department for a fixed monthly cost, UK-based helpdesk, proactive monitoring, and on-site engineers across Birmingham and the West Midlands.
Certified & Accredited
What outsourced IT support actually means
Outsourced IT support means handing the day-to-day running of your technology, helpdesk, monitoring, security, Microsoft 365, hardware and strategy, to an external partner who runs it as if they were your own internal IT department. You keep ownership of your data and your decisions; we run the operation. In practice it looks like our managed IT support service , a named team, a phone number that actually gets answered, and a fixed monthly bill.
It's the right fit for two kinds of business. The first is the SME without an internal IT team, where issues currently land on the office manager or the most technical person in the room. The second is the business whose internal IT is stretched, usually one or two people trying to cover everything from password resets to cyber security and cloud strategy. In both cases, outsourcing gives you proper coverage without another head on the payroll.
The core benefit is predictability. A predictable monthly cost per user instead of a recruitment process, salary band and training budget. Immediate access to engineers across networking, security, M365 and Azure instead of waiting to hire one generalist. And no key-person risk when your one IT person decides to take a fortnight in Spain.
What's included
Everything an internal IT team would deliver, run by a team of specialists for a fixed monthly fee per user.
UK-based helpdesk
A dedicated team of engineers in the Midlands picking up the phone, not an offshore ticket queue. Most issues resolved on the first call.
Learn more24/7 proactive monitoring
We watch your servers, endpoints, backups and Microsoft 365 tenant around the clock, and fix the small stuff before you ever notice it.
Learn moreCyber security built in
Endpoint protection, MFA enforcement, patching, email filtering and security awareness training included as standard, not bolted on later.
Learn moreMicrosoft 365 management
Licensing, mailboxes, SharePoint, Teams, OneDrive and conditional access policies, owned and maintained by your outsourced IT team.
Learn moreOn-site engineers
When something genuinely needs hands on a machine, an engineer is at your door, across Birmingham, Solihull, Coventry and the wider West Midlands.
Learn moreStrategic IT guidance
Quarterly reviews, a rolling technology roadmap and honest advice on what to invest in next, the role a good IT manager would play.
Learn moreOutsourced vs in-house IT
An honest comparison. Outsourcing isn't right for everyone, but for most SMEs, the maths is hard to argue with.
For most businesses under around 50 staff, fully outsourced IT is the right call. Above that, a co-managed model, an internal IT lead supported by an outsourced team, usually wins. We'll tell you straight which fits your situation.
How it works
A simple onboarding process. Most clients are fully transitioned within two weeks, with zero downtime.
Free IT Health Check
A no-obligation review of your current setup, devices, network, Microsoft 365 tenant, backups and security posture. You get the findings whether you switch or not.
60 minutesFixed Monthly Proposal
A clear per-user price for everything covered, written in plain English. No hidden setup fees, no surprise extras, no long lock-in.
Within 48 hoursTransition Plan
We document everything, take handover from your current provider, deploy our agents, and run in parallel so nothing breaks during the switch.
7–14 daysOngoing Support & Reviews
Day-to-day helpdesk, proactive monitoring and security, plus quarterly business reviews to keep your roadmap honest.
ContinuousA complete IT department, for less than a single hire.
Fixed monthly cost. UK-based engineers. On-site cover across Birmingham and the West Midlands.
Outsourced IT Support, FAQs
The questions we get asked most often when businesses are weighing up outsourcing their IT.
Most UK SMEs spend between £45 and £85 per user per month for fully managed outsourced IT support, depending on what's included (cyber security, Microsoft 365 licences, on-site visits and so on). Compared to hiring even one in-house engineer at £40k–£55k plus overhead, outsourcing typically pays for itself somewhere around 15–20 users. We always quote a fixed per-user price after a free IT health check so you can compare like-for-like.
For most small businesses, yes. Below around 50 staff it's very hard to justify the salary, training and cover required for a competent in-house IT team. Outsourcing gives you a helpdesk, security, monitoring and strategic guidance for less than the cost of a single hire, and you scale up or down monthly rather than going through hiring and redundancy cycles.
Absolutely. Plenty of our clients have an internal IT manager or a small in-house team and use us as their extended bench, covering out-of-hours, holidays, projects, cyber security and specialist work like Azure migrations or M365 hardening. We agree clear boundaries up front so there's no overlap or confusion about who owns what.
Most transitions are completed in 2–3 weeks with zero downtime. We've done this hundreds of times. We document your environment, deploy our monitoring and security agents in parallel, take handover of credentials and tenant ownership, and only fully cut over once everything is verified. We'll also handle the awkward conversations with your outgoing provider if that helps.
Both. Around 85% of issues are resolved remotely within minutes, it's faster for everyone. For anything that genuinely needs hands on a machine (failed hardware, new office fit-out, server work, cabling), we send an engineer on site. We cover Birmingham, Solihull, Coventry, Worcester and the wider West Midlands as standard.
Ready to outsource your IT?
Book a free IT health check and get an honest, fixed-price proposal, no obligation.