3CX Wallboard & Call Reporting
Live queue stats, agent status and SLA tracking on a big screen, so your team can see call performance in real time.
Certified & Accredited
What is the 3CX Wallboard?
The 3CX Wallboard is a real-time dashboard that displays your phone system activity on a screen anyone can see, usually a TV mounted in the office or a browser tab on a supervisor's monitor. It shows live queue stats, agent status, calls waiting, average wait times and abandoned call rates.
For any business running a busy inbound queue, reception, sales, service desk, the Wallboard turns invisible phone activity into visible team performance. Supervisors can spot backlogs, agents can self-manage their own numbers, and the whole team stays aligned on what "good" looks like.
As a certified 3CX partner, LeapIT configures, hosts and supports the Wallboard as part of your wider communications setup.
What the Wallboard Shows
The default 3CX Wallboard view includes:
- Live queue metrics, calls waiting, longest wait, average wait time, service level
- Agent status, logged in, available, on a call, wrapping up, on break
- Answered vs abandoned, today's totals per queue with abandonment rate
- Ring group activity, inbound volume and pick-up performance by team
- Custom thresholds, colour-coded alerts when a queue breaches SLA
Multiple wallboards can be configured for different teams or sites, and views can be pinned to specific queues so each department sees only what's relevant to them.
See the Wallboard in Action
We document the standard views we deploy, threshold recommendations by team type, and how to interpret each metric, so supervisors can self-serve small tweaks.
See the live wallboard walkthrough on our 3CX phone systems page →
If you're a LeapIT client and need a wallboard configured for a new team or site, raise a ticket with the helpdesk and we'll scope it with you.
What's Included
Live Queue Stats
Calls waiting, longest wait, average handling time and service level updated in real time.
Agent Status Board
See who's available, on a call, wrapping up or on break at a glance.
SLA Threshold Alerts
Colour-coded warnings when a queue breaches your defined service level.
Multi-Team Views
Separate wallboards per team, department or site, each pinned to the relevant queues.
Big-Screen Friendly
Runs in any browser, designed for a wall-mounted TV or supervisor's second monitor.
Documented Setup
Written reference for every view and threshold so supervisors can self-serve small tweaks.
Related Services & Resources
3CX Wallboard & Call Reporting, FAQs
The Wallboard is included in the Pro and Enterprise editions of 3CX at no extra cost. If you're on the Standard edition we can quote an upgrade.
Yes. We typically run it in a browser on a small PC or media stick connected to a wall-mounted TV, logged in as a dedicated wallboard user.
Yes. Queues, columns and SLA thresholds are all configurable. We set sensible defaults during onboarding and refine them once the team has used it for a couple of weeks.
There's a live walkthrough on our 3CX phone systems page covering the standard views, thresholds and what each metric means.
Want the Wallboard on Your Team's Screen?
Talk to us about configuring a 3CX Wallboard for your reception, sales or service desk queues.