3CX Phone Systems
As a certified 3CX partner, we deliver feature-rich business phone systems that cut costs, improve flexibility, and give your team the tools to communicate from anywhere.
Certified & Accredited
Certified 3CX Partner
As a certified 3CX partner, we deploy and manage one of the world's leading phone systems. 3CX gives your business enterprise-grade VoIP, video conferencing, and live chat , all on a single platform, at a fraction of the cost of traditional systems.
What is 3CX?
3CX is a modern software-based phone system (PBX) that replaces traditional hardware-heavy phone systems with a flexible, feature-rich platform. It works on-premise, in the cloud, or as a hybrid, giving your business full control over how your communications run.
As a certified 3CX partner, LeapIT handles the full lifecycle: system design, installation, number porting, user training, and ongoing support. Whether you're replacing an ageing phone system or setting up communications for a growing team, 3CX delivers enterprise-grade features at a fraction of the cost of traditional telephony.
For businesses across Birmingham and the West Midlands, 3CX is a proven choice that integrates seamlessly with your existing IT infrastructure and our communications services.
Why Choose 3CX?
3CX gives your business features that used to require expensive enterprise phone systems, at a price point that works for SMEs:
- Web Client & Desktop App, Make and receive calls from your browser or desktop without any additional hardware
- Mobile App, Use your business number on your mobile, keeping personal and work calls separate
- Video Conferencing, Built-in video calls and web meetings without needing a separate platform
- Live Chat & WhatsApp Integration, Handle website chat and WhatsApp messages directly from the 3CX interface
- CRM Integration, Connect with popular CRM platforms for click-to-call and automatic call logging
- Call Recording, Record calls for training, compliance, or quality assurance purposes
Unlike traditional phone systems, 3CX uses open standards (SIP), so you're not locked into expensive proprietary handsets or trunk providers. You choose the hardware and connectivity that suits your budget.
Implementation & Ongoing Support
We handle every aspect of your 3CX deployment:
- System Design, We assess your call volumes, team structure, and requirements to design the right setup
- Number Porting, Keep your existing business numbers, we manage the transfer from your current provider
- Hardware Selection, We recommend and supply 3CX-compatible handsets, headsets, and conference phones
- User Training, Practical, hands-on training so your team is confident from day one
- Ongoing Management, We handle updates, user changes, and troubleshooting as part of your IT support agreement
3CX integrates naturally with your wider technology environment, cloud services, Microsoft 365, and your network infrastructure, so your communications work as part of a joined-up system, not in isolation.
What's Included
Web & Desktop Client
Make and receive business calls from any browser or the 3CX desktop app, no desk phone required.
Mobile App
Use your business number on iOS or Android, keeping personal and work communications separate.
Video Conferencing
Built-in video calling and web meetings, no extra licences or third-party platforms needed.
CRM Integration
Click-to-call and automatic call logging with popular CRM platforms including Salesforce and HubSpot.
Call Recording
Record inbound and outbound calls for training, compliance, and quality assurance.
Live Chat & WhatsApp
Handle website live chat and WhatsApp messages alongside calls in a single interface.
3CX Call Wallboard
Turn your 3CX phone system into a live operations dashboard. Monitor every agent, every call and every queue in real time, on a TV, monitor or desktop browser, with no extra hardware required.
Dashboard Views
Five purpose-built layouts for different use cases
Standard View
DefaultSplit-panel layout with the Agent Performance leaderboard on the left and live stats, away agents, and on-call agents on the right. Panels auto-flip every 3 minutes to prevent screen burn-in on TVs.
Extensions Grid View
SupervisorLarger cards displaying call party names and live duration timers for each active call. Includes a sidebar Calls Panel showing active call durations. When you are on an active call, a "Transfer Mode Active" banner appears and every other agent card becomes clickable, tap any card to instantly choose between a Blind Transfer, Attended Transfer, or Send to Voicemail.
Queue Board View
OperationsLive queue monitoring with agent status panels. See real-time queue activity, waiting callers, and agent availability at a glance. Designed for operations managers who need instant visibility into call centre throughput and staffing levels.
Leaderboard View
Full-WidthFull-width Agent Performance leaderboard for teams who want the ranking table front and centre. Sortable by any column, with per-user column visibility preferences and a Live vs Historical toggle.
Queue Analytics View
AnalyticsCall volume charts, agent performance rankings, and department-level answer rate tracking. Filter by date range with quick-select buttons (Today, 7d, 14d, 30d) or a custom calendar picker.
Instantly recognise every agent's availability
Wallboard Features
Everything you need for call centre visibility
Live Agent Status Monitoring
See every agent's status in real-time with intuitive colour coding. Instantly identify who's available, on a call, away, or offline across your entire organisation.
Agent Performance Leaderboard
Sortable table showing Inbound answered, Queue answered, Abandoned, Outbound dialled, Outbound connected, Total calls handled, and Talk time. Each user can customise which columns are visible.
Call Statistics Dashboard
Today's call metrics at a glance, filtered by department. Customisable stat visibility so every team sees what matters most.
Away Agent Timers
Live HH:MM:SS timers tracking how long each agent has been away or on DND. Timers persist across page reloads for accurate accountability.
On Call Agent Tracking
See who each agent is speaking to and how long the call has lasted, powered by 3CX EstablishedAt timestamps for precision.
Queue Call Monitoring
Incoming calls panel displaying caller ID, queue name, and live wait timers. Never leave a caller waiting without visibility.
One-Click Call Transfers
Blind transfer, attended transfer, and send-to-voicemail directly from the wallboard. A transfer mode banner guides agents through the process.
Department Filtering
Filter all views by department with a single click. Default department preference is saved per user for instant access.
Multi-View Layouts
Switch between Standard, Grid, and Grid Wide views instantly. Default view preference is saved per user.
Role-Based Access Control
Admin panel for managing users, departments, 3CX configuration, and BigQuery settings. Users see only what they need.
Custom Branding
Upload your company logo and have it displayed across all wallboard views. Make the tool feel like part of your organisation.
Screen Burn-In Protection
Standard view auto-flips panels every 3 minutes, swapping left and right sides to prevent burn-in on TVs and monitors.
How the Wallboard Is Deployed
Up and running in three simple steps
Connect
Enter your 3CX server URL and OAuth API credentials in the admin panel.
Configure
Set up departments, assign user roles, and customise your preferred views.
Display
Open on any screen, TV, monitor, tablet, or desktop browser. It just works.
Technical Requirements
3CX Wallboard FAQs
Common questions about deploying the 3CX Call Wallboard
Yes. It connects to 3CX v20 via the official Call Control API using OAuth client credentials configured in your 3CX Management Console. No changes to your PBX call flows or extensions are required.
No. The wallboard runs in any modern web browser (Chrome, Edge, Firefox), so any TV with a browser-capable stick, a spare PC, a Mac Mini, or even a tablet will work. Most customers cast to a wall-mounted TV using an inexpensive mini PC.
Agent status, active calls and queue events update in real time via the 3CX API. Call statistics (inbound answered, outbound dialled, talk time) are sourced from BigQuery for historical accuracy and refresh continuously throughout the day.
Agent status, active calls and queue events are live. The core call statistics (inbound answered, outbound dialled, talk time) can be up to 15 minutes behind, because that is how often 3CX makes that reporting data available. It is a limitation of 3CX itself, not the wallboard, and it does not affect the live agent and queue panels.
Yes. Each user has their own preferences for default view, default department, and visible leaderboard columns. Reception, sales and support can all open the same URL and see the layout that matters to them.
The Standard view auto-flips its left and right panels every 3 minutes to prevent static image burn-in on TVs and monitors, so it can safely run 24/7 on a screen in your office.
When you're on an active call, tapping any colleague's card opens a transfer menu with Blind Transfer, Attended Transfer, or Send to Voicemail. A banner across the top confirms Transfer Mode is active so nothing gets triggered by mistake.
LeapIT handles the setup: we configure the 3CX OAuth client, map your departments and users, upload your logo, and help you choose the right default view per team. Most deployments go live within a few days.
Related Services & Resources
3CX Phone Systems, FAQs
Yes, we port your existing numbers to 3CX. The process typically takes 2-3 weeks, and we run both systems in parallel during the transition so you never miss a call.
Both options are available. Hosted 3CX is managed in the cloud with no hardware on-site. On-premise gives you full control with the system running on your own server. We recommend the best option based on your requirements and infrastructure.
Optional. Many businesses use the 3CX web client or desktop app with a headset. We can also supply 3CX-compatible desk phones for reception areas or users who prefer physical handsets.
3CX typically costs 50-80% less than traditional PBX systems. It uses open SIP standards so you're not locked into proprietary hardware. Adding users, extensions, or features is simple and doesn't require engineer visits.
Ready to Upgrade Your Phone System?
Book a free 3CX consultation and find out how a modern phone system can cut costs and improve your communications.