Reliable Wi-Fi & IT Infrastructure for a Specialist Logistics Provider

A Birmingham-based specialist transportation and contract warehousing provider was struggling with persistent network issues that were hampering warehouse productivity. Key challenges included:

• Poor Wi-Fi coverage with multiple blackspots throughout the warehouse
• Zebra printers frequently dropped off the network, halting label printing
• Barcode scanners failed to work reliably due to signal loss
• No prior wireless survey had been conducted by the previous provider
• Business-critical dispatch tasks were being delayed, affecting delivery schedules
• Risk of mounting labour costs and reduced efficiency as the company scaled

LeapIT delivered a comprehensive solution across multiple service areas:

• IT Support — Fully managed IT contract with a single, clear monthly bill, onsite and remote support, and warranty extensions for critical server hardware
• Cloud Support — Migration to Microsoft 365 email system for stability and access
• Communications — Reliable broadband service tailored to operational needs
• Cyber Security — Deployment of a WatchGuard firewall to enhance network security
• Consultancy — In-depth network audit including Wi-Fi survey and performance diagnostics, plus strategic planning for future IT scalability
• Wi-Fi Infrastructure — Installation of 35 enterprise-grade access points with comprehensive blackspot elimination across the entire warehouse, with zero downtime to operations

• Seamless warehouse connectivity with zero Wi-Fi blackspots
• Reliable printing and scanning with no more device dropouts
• Improved dispatch efficiency and reduced downtime
• Fully secured network environment with WatchGuard firewall
• Predictable IT costs and simplified billing
• Strong foundation for scalable IT adoption and future services

Operations Manager