How A Legal Firm Transformed Their IT Infrastructure

The Challenge

Legal LLP, a mid-size law firm with 85 staff across three West Midlands offices, was struggling with an outdated IT infrastructure that was holding the business back.

Their legacy servers were reaching end-of-life, causing frequent downtime that disrupted case work and client communications. Staff were frustrated with slow systems, and the firm's existing IT provider was reactive rather than proactive — issues were only addressed after they caused disruption.

Key pain points included:

• Frequent server outages averaging 4+ hours of downtime per month
• No disaster recovery plan — a single hardware failure could have meant days of lost work
• Poor cybersecurity posture with no multi-factor authentication or endpoint protection
• Disparate communication tools making collaboration between offices difficult
• Compliance concerns around SRA data protection requirements

Our Approach

We began with a comprehensive IT audit to understand Legal's current environment, workflows, and compliance obligations. From there, we designed a phased migration plan that minimised disruption to daily operations.

Phase 1: Stabilisation (Weeks 1–4)

We deployed endpoint protection across all devices, enabled MFA for every user, and implemented proper backup procedures. This immediately reduced the firm's risk exposure while we planned the larger migration.

Phase 2: Cloud Migration (Weeks 5–12)

We migrated the firm's on-premise servers to a secure cloud environment, moving email to Microsoft 365 and file storage to SharePoint with proper permission structures aligned to their practice areas.

Phase 3: Unified Communications (Weeks 13–16)

We rolled out Microsoft Teams across all three offices, replacing a patchwork of phone systems and messaging tools with a single platform for calls, video conferencing, and instant messaging.

Phase 4: Ongoing Managed Support

With the migration complete, Legal moved onto our fully managed IT support plan with proactive monitoring, regular security reviews, and a dedicated account manager.

The Results

Within six months of partnering with LeapIT,Legal saw measurable improvements across the board.

The firm now operates with confidence that their IT systems are secure, compliant, and built to support growth. Staff productivity has increased, client satisfaction has improved, and the partners can focus on practising law rather than worrying about technology.

The transformation has been remarkable. Our people can now work from any office — or from home — without friction. That flexibility has been a real competitive advantage for us when recruiting.

The ongoing managed support relationship means Legal has a proactive IT partner that understands their business, anticipates issues before they cause disruption, and provides clear, jargon-free guidance on technology decisions.

Sarah Mitchell, Managing Partner