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Today’s business landscape has dramatically shifted over the past ten years. Businesses are being forced to adapt in a rapidly changing world, a world where IT is critical for development.

Adjusting to a constantly evolving, technological business climate involves implementing systems to successfully adapt to external environments. Businesses must embrace agile IT solutions to remain competitive in industries overrun by digital disruptors.

One area that continues to experience growth is the managed-services market, which is projected to reach staggering heights by 2020. Businesses are increasingly aware of the managed-services business model, particularly how it can be leveraged to improve efficiency.

With everything being done online, managed IT services are more significant than ever, but what exactly is IT Service Management?

What Are Managed IT Services?

Any IT task that’s outsourced to a professional is referred to as a managed IT service. Companies can benefit from this third party agreement because they’ll be working with a specialist.

During this arrangement, the professional managed service provider is responsible for the IT service and equipment involved in the job at hand. The customer then pays a monthly fee for services rendered.

The sole purpose of IT service management is to reduce the burden of maintaining IT solutions, a component which can eat into business time. Unloading IT requirements can have a remarkably positive effect on business operations, allowing companies more time to focus on core competencies.

When using an IT service provider you’ll benefit from predictable pricing, but most importantly won’t have to churn through the ordeal of IT management chores.

Why Does Your Business Need It?

IT Services Birmingham

Let’s address why your business needs a managed services provider by addressing five ways you can benefit from having one:

Response Time

Hackers continually discover creative ways to bypass cyber security, where the minute you defend one threat another pops up. Managed IT providers are vigilant against threats, embodying the requisite skills necessary to mitigate potential dangers.

Your provider will stay up-to-date with the latest developments, offering solutions faster than most in-house teams ever could. Taking advantage of these fast response is great for peace of mind, where customers can work toward their goals knowing they’re sufficiently protected.

This reduces the need for an in house IT team that needs to be readily available. You’ll consequently save money while benefiting from greater efficiency.

Efficient IT Operations

There are many skill gaps to consider when it comes to in-house IT services. The likelihood is many employees will lack the specific knowledge necessary to handle an entire IT network.

When staff are overburdened they’re more likely to make mistakes, while ultimately suffering from low morale and burnout. Working with an IT provider avoids the inefficiencies of relying on in-house staff whose time would be better spent elsewhere.

What’s great about working with an external provider is you can capitalize on exceptional service. Quality improvements will make a noticeable difference to your IT function, with less need to worry about things like network connection speeds and dependability.

A reliable provider will offer around the clock coverage, while protecting you from vulnerabilities and potential disturbances. IT service providers offer solutions to problems before companies are even aware of them, alongside regular encrypted backups, cloud computing and virtualization.

Cost Effectiveness

When working with an IT service provider there are many benefits to consider, including the considerable cost savings you’ll experience. This is useful for controlling outgoing expenses, while ensuring you receive a positive ROI.

Companies typically budget for things like maintenance costs, IT labor, network infrastructure, hardware costs and software. Most businesses struggle to evolve with the times, using outdated software which hampers productivity.

When working with managed IT services, this is no longer a concern plus they can competently scale solutions in line with company growth. Businesses can consequently project monthly IT expenses, planning for improvements while benefiting from the associated cost-effectiveness.


Outsourcing your IT services can offer significant flexibility, where you can simply adjust your service agreement as operations expand.

You won’t experience flexibility like this when working with an in-house team, where you’d need to hire new employees on demand. This is challenging because it’s difficult to predict when you’ll need more staff, which can result in hiring staff when they’re not needed, or perhaps even failing to find competent staff when you need them most.

In the meantime your current staff will be overworked, which can then lead to an unhappy, unproductive workforce. These issues are heightened by the difficulties of hiring and training new workers, something which costs time and money.

New staff can breach security and steal information from your system, another incentive for working with an IT service provider. The ability to scale up your services as and when you need them is a real luxury, where you’ll always have an expert on hand to meet your requirements.

Security and Compliance

Security and compliance are a major concern in the modern business world, where companies have multiple devices for transmitting and storing important data. Security is more important than ever to avoid falling victim to a cyber attack.

These breaches can cost companies a lot of money, which is why working with a managed service IT provider is so important. They’ll protect your business from harm’s way, while being prepared to protect against security concerns swiftly and effectively.

It is important to be compliant with industry standards, regulations which are specific to your inner operations. Your provider can effectively supplement additional policies, procedures and protocols to ensure you’re compliant with industry rules.