IT Support for Retail Birmingham

Yes, we support major EPOS systems including Square, Lightspeed, Zettle, and traditional till systems.

Yes. Our standard helpdesk operates Monday to Friday 8:30–17:30, which covers most retail trading hours. For businesses that trade evenings and weekends, we offer out-of-hours support retainers so you have access to a real engineer when something goes wrong outside standard hours. We also provide priority response for till and payment system issues during your core trading periods, because a queue of customers waiting to pay is not the same as a standard IT ticket.

Multi-site is a core part of what we do for retailers. We provide centralised monitoring across all your locations, consistent network configuration and security policies, and a single point of contact regardless of which site has the issue. Whether you have two shops or twenty, your staff call the same number and get the same standard of support. We cover Birmingham, Solihull, Coventry, Worcester and the wider West Midlands from our Hockley Heath base.

Payment card security starts with network segmentation, keeping your payment systems isolated from your general business network so a compromise in one area can't reach cardholder data. We implement and maintain the network controls that underpin PCI DSS compliance, ensure your payment terminals are on a separate, monitored network segment, and can assist with the documentation your acquirer or QSA may ask for. We work alongside your payment provider rather than replacing them, our role is the IT infrastructure that keeps payment systems secure and available.