IT Support for Healthcare Birmingham

We support the IT environment around EMIS, SystmOne, Vision and other NHS-accredited clinical systems, that means networks, devices, Microsoft 365, connectivity, backup and user access. For deep product-specific configuration we work alongside your clinical software vendor rather than pretending to be the software house.

We're not currently in a position to certify or sign off DSP Toolkit submissions ourselves, it's something we've reviewed and isn't a service we offer today. What we can do is implement and document the technical controls that good data security relies on, access management, encryption, network security, backup and disaster recovery, MFA, and staff training, which supports your wider CQC and GDPR posture. If DSP Toolkit certification is your priority, we'll be straight with you about that up front.

Patient records require robust, tested backup, not just a backup that runs nightly but one that's been verified to actually restore. We implement backup solutions that meet healthcare data retention expectations, store copies securely off-site and in the cloud, and test restores regularly so you know exactly how long recovery takes if something goes wrong. We also ensure backup covers your clinical system databases specifically, not just general file storage.

We offer out-of-hours support retainers for healthcare clients where clinical system availability outside standard hours is critical. For most GP practices, our standard 8:30–17:30 Monday to Friday cover is sufficient, but for practices with extended hours, urgent care centres, or dental practices with evening and weekend clinics, we can provide priority out-of-hours cover. Contact us to discuss what your practice actually needs.