Seamless Office Move and Phone System Setup for a Coventry Law Firm

A leading law firm in Coventry, West Midlands, faced the challenge of relocating to a new office while ensuring minimal disruption to their operations. Key priorities included:

• Ensuring uninterrupted communication during the move
• Upgrading to a scalable and efficient VoIP phone system
• Setting up a completely new IT infrastructure in the new office
• Enterprise Wi-Fi network with guest access codes

LeapIT developed a detailed project plan to address these priorities:

Pre-Move Preparation:

• Conducted site surveys to map out IT and telecom requirements
• Collaborated with the firm to design a phone system tailored to their workflow, including AI integration to streamline the customer experience and direct customers to relevant departments faster
• Prepared a timeline to ensure a smooth transition working with electricians and builders, managing RAM documents to maintain compliance at all stages

Office Move Coordination:

• Deployed a single point of contact to oversee the dismantling and reinstallation of IT equipment
• Ensured all systems were tested and operational before staff moved in
• Zero downtime on the day of the move

Phone System Implementation:

• Installed a state-of-the-art VoIP phone system with call forwarding, conferencing, and voicemail-to-email
• Reception answering services with AI to streamline call answering
• Provided training sessions to staff — the system was so intuitive staff had it under control within an hour

• Move completed on schedule with zero downtime for critical operations
• New VoIP phone system enhanced communication efficiency with AI-powered call routing
• Upgraded IT infrastructure supports ongoing business growth
• Staff adopted the new phone system within an hour of training
• Meticulous planning and execution earned high praise from the Director and partners